Frequently Asked Questions
Everything you need to know about shopping with Kiji Retail.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply initiate your return through our online portal.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation with a tracking link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart for the most accurate fit.